support-image

Safety for your production

Qualified personnel for your inquiries - no external call centre: Our experts process all inquiries. You will receive support in the incident of a failure and get advice regarding the application and configuration of your systems. You can choose from several support models.

Support models

BasicSilverGold
Availability
Office times 09:00 - 17:00
Monday - Friday
(except holidays)
Office times 09:00 - 17:00
Monday - Friday
(except holidays)
00:00 - 24:00
365 days per year
Calculation basePer caseSubscriptionSubscription
Services
  • Troubleshooting
  • Configuration support
  • Troubleshooting
  • Configuration support
  • Backup of configuration in our support database
  • Software Service Releases free of charge (*)
  • Guaranteed response time max. 60 min
  • Troubleshooting
  • Configuration support
  • Backup of configuration in our support database
  • Software Service Releases free of charge (*)
  • Guaranteed response time max. 60 min
  • Remote System check and maintenance on a regular basis (**)
  • Hotline available 24 hours a day
Advantages
  • Support guaranteed
  • no recurring costs
  • Support guaranteed
  • cost control
    (fixed charges for multiple cases)
  • System recovery after hardware failure
  • Priority support within office hours
  • Support guaranteed
  • cost control
    (fixed charges even for many cases)
  • System recovery after hardware failure
  • Priority support 24 hours a day
  • Minimizing of system down time through regular maintenance

(*) Installation and configuration of service releases must be ordered separately
(**) The infrastructure for remote access must be provided by the customer

Support infrastructure

Wireless internet backup

For reliable processing of your inquiries we offer a modern infrastructure. It is our goal to guarantee your support under any circumstances.

  • Remote maintenance:
    Remote maintenance systems guarantee the support of your facilities. We are able to remotely administrate your system via internet from our branch office. Your advantage: You are offered quick support, delays because of travelling times do not occur. It is your decision wether we are granted continued access to your system or access it on a case-by-case basis only.
  • Network:
    Our internet connection is designed redundantly. We use two providers and two technologies (leased line connection and wireless connection). Your advantage: the remote maintenance of your system is always available.
  • Backup:
    Our remote maintenance PCs are designed redundantly. They are virtualised and redundant. Your advantage: You get guaranteed support regardless of any possible failure on our side.

Downloads

Download this free tool to join a wobe-team online meeting.

wobe-team meeting tool

for Windows
for MAC

Download this free tool to let wobe-team assist you by remote controlling your PC.

wobe-team support tool

for Windows
for MAC

 

Advantages

  • Safety thanks to contractually committed support

  • Safety thanks to goal-oriented support by manufacturer experts

  • Safety thanks to application and system configuration advice

  • Safety thanks to round-the-clock support availability (optional)

  • System maintenance conducted by the manufacturer offers relief for your personnel (optional)

These are only a few advantages of our support service.

How to reach us

Telephone support hotline: +49 1805 90 23 45 (*)

E-mail support: support@wobe-team.com

Monday to Friday from 09:00 to 17:00 (working days Germany, Schleswig Holstein)

(*) For Silver and Basic support