Safety for your production
Qualified personnel for your inquiries - no external call centre: Our experts process all inquiries. You will receive support in the incident of a failure and get advice regarding the application and configuration of your systems. You can choose from several support models.
Support models
| Basic | Silver | Gold | |
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| Availability | Office times 09:00 - 17:00 Monday - Friday (except holidays) | Office times 09:00 - 17:00 Monday - Friday (except holidays) | 00:00 - 24:00 365 days per year |
| Calculation base | Per case | Subscription | Subscription |
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(*) Installation and configuration of service releases must be ordered separately
(**) The infrastructure for remote access must be provided by the customer
Support infrastructure
- Wireless internet backup
For reliable processing of your inquiries we offer a modern infrastructure. It is our goal to guarantee your support under any circumstances.
- Remote maintenance:
Remote maintenance systems guarantee the support of your facilities. We are able to remotely administrate your system via internet from our branch office. Your advantage: You are offered quick support, delays because of travelling times do not occur. It is your decision wether we are granted continued access to your system or access it on a case-by-case basis only. - Network:
Our internet connection is designed redundantly. We use two providers and two technologies (leased line connection and wireless connection). Your advantage: the remote maintenance of your system is always available. - Backup:
Our remote maintenance PCs are designed redundantly. They are virtualised and redundant. Your advantage: You get guaranteed support regardless of any possible failure on our side.